FAQ - Products, Order, Shipping Etc.

Q: How do I track my order?

A: Once shipped, you’ll get a confirmation email that includes a tracking number and additional information regarding tracking your order.

Q: What shipping options do you have?

A: For USA domestic orders we offer FedEx and USPS shipping.

Q: Do you ship internationally?

A: Yes, we offer worldwide shipping. No matter where you are, we ensure your order reaches you promptly and safely.

Q: Can I pre-order items?
A: Yes, we provide pre-order facilities for select products. You can place a pre-order and secure your favorite items in advance.

Q: Do you offer installment facilities?
A: Yes, installment facilities are available for eligible customers. For more details, please contact our support team.

Q: What payment methods do you accept?
A: We accept a variety of payment methods for your convenience, including:

Bank payments to Bank Asia and Dutch Bangla Bank
Mobile banking options: Bkash, Rocket, and Nagad
Other secure online payment options via SSL Commerz

Q: Where are you located?
A:

Head Office: Mohanagar Project, Hatirjheel, West Rampura, Dhaka-1219, Bangladesh.
Showroom Locations:
- Kolkata: Ballygunj AC New Market
- Dhaka:
  - Rapa Plaza (Dhanmondi)
  - Mirpur Shopping Center
  - Bashundhara City Shopping Complex

Q: Do you have other brands?
A: Yes, we are proud to introduce our other brands: