Return & Refund Policy

At Rong Polli, we want to make your shopping experience smooth while buying your favorite Bengali ethnic wear. We believe the products on our website are the best for the price. To ensure transparency and customer satisfaction, we have outlined our Refund and Return Policy to help you with any concerns related to cancellations, returns or refunds.

Refund Policy

Rong Polli provides refunds only under specific circumstances:

1. If a product cannot be delivered after payment due to unavailability or other issues, a full refund will be issued.
2. Refunds are not applicable if a customer chooses to return a received product and requests their money back.

Cancellation Policy

Once an order is placed, it cannot be cancelled under any circumstances. Please review your order details carefully before confirming it. If your order cannot be processed, procured or shipped due to any unforeseen circumstances or events beyond our control, it will be cancelled. In such cases, full amount will be refunded to you.

Return & Exchange Policy

Please check the product thoroughly upon receiving it. Ensure the original packaging is intact when you accept the product. If you receive a wrong product, contact us immediately. We will investigate and send the correct product to you free of cost. For defective or damaged products, refuse the package and inform us right away. If the product is not available, we will send another product of your choice at no extra cost.

Important Points to Note

Replacement request must be sent within 48 hours of receiving the product. To request, email us at rongpolli@gmail.com or contact the numbers on our website. Mention your order tracking number and complete shipping address in your request. If approved, you will receive confirmation via email or phone within 48 hours. The damaged product must be sent to our office within 3 working days. Ensure the product is unused, unwashed and has all tags. Pack the product securely and keep it ready for pickup. Our courier partner may inspect the product during pickup and further quality check will be done at our office.

Additional Guidelines

Replacement will be processed only once. Subsequent replacements or returns will not be entertained. Stitched products cannot be returned under any circumstances. It may take 7-10 working days to process the replacement. Please inspect the product in the presence of the delivery agent. If the packaging is damaged, do not accept the product. Complaints regarding such products will not be entertained later.

Important Disclaimer

Rong Polli operates only through www.rongpolli.com. We do not have any sub-domains or subsidiaries. Any purchases made from similarly named websites or platforms will not be eligible for claims or complaints. Please verify the seller name and website before making a purchase.

Policy Updates

Rong Polli reserves the right to modify, update or introduce new terms to this policy without prior notice. Please review our Refund and Return Policy before placing an order.